Returns & Exchanges

At Krakatoa Underwear, we want you to feel as good as you look, which is why we offer a 30-day satisfaction guarantee on your first pair. If you are not completely satisfied with your fit or style, we provide easy returns and exchanges to ensure your ultimate comfort.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to start the process.

• 2.
  Print Your Label

  Select the items you wish to return or exchange and print the prepaid shipping label provided via email.

• 3.
  Pack and Ship

  Securely pack the unworn items in their original packaging and drop the parcel at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned items, we will process your refund or ship out your new exchange within 5-7 business days.